Draft for review. This policy has been prepared as a starting point. Check every section with the business owner (and a professional adviser if needed), fill in the details in square brackets, then delete this note before launch.
Last updated: [date of publication]
Who we are
This website is run by Smart AZZ Tech Repairs (“Smart AZZ”, “we”, “us”). We are the controller of the personal information described in this policy. You can contact us at help@smart-azz.co.uk or on 07851 558081. [Add the business owner’s name or registered business name and postal address.]
The information we collect
- Repair enquiries: your name, email address, phone number, preferred contact method, details of your device and the fault, and any photo you choose to upload.
- Calls, emails and messages: whatever you tell us when you contact us directly.
- Repairs: the information needed to carry out and record a repair you ask us to do.
- Website data: our hosting provider keeps standard server logs (such as IP addresses and pages requested) for security and to keep the site running.
How we use it
We use your information to reply to your enquiry, give you a quote, carry out any repair you ask for and keep appropriate records. We do not sell your information or use it for marketing without your permission.
Our lawful basis
We process enquiry and repair information because you have asked us to take steps before entering into, or to perform, a contract with you. We keep business records where the law requires it, and we process website security data in our legitimate interest of keeping the site safe.
Photos you upload
Photos sent through the quote form are stored in a private area of the website that is not publicly accessible. Location and camera information is removed from photos when they are saved.
Who we share it with
We only share your information with the services that help us run the business, such as our website host [Hostinger] and email provider [add provider], or where the law requires it. If you choose to load the map on our website, Google will receive information about your visit under its own privacy policy.
How long we keep it
Website enquiries are deleted automatically after [12 months] unless they lead to a repair. Records relating to repairs are kept for as long as we need them for warranty, accounting and legal purposes. [Confirm these periods with the business.]
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be transferred. To make a request, email help@smart-azz.co.uk.
If you’re unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
See our cookie policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.